Your health is close to our heart!

COVID info for our guests

We consistently and conscientiously implement the rules of conduct and measures of the Austrian federal government for your safety. At the same time, we proceed very carefully so that our guests can enjoy an all-round relaxing and carefree holiday. Of course, we always keep you informed about current developments and measures.

1. Arrival & entry to Austria

  • Entry from Germany: Entry into Austria is possible without problems, there are no existing travel warnings. Digital entry registration, testing and quarantine are no longer required.
  • Travel within Austria: There are no travel restrictions within Austria. You can arrive and depart from any province.
  • Entry from abroad: Entry from abroad is possible from almost all states with a valid, negative test result, proof of vaccination or confirmation of having contracted COVID-19 in the last 6 months. As the entry regulations are constantly being changed and adapted, we kindly ask you to inform yourself on the AUSTRIAN FEDERAL MINISTRY website. If you have any questions about your arrival, our reception will be happy to help you!
  • Please present at check in: a valid, negative test result (PCR test max. 72h old, antigen test max. 48h old, self-test with digital solution max. 24h old) or proof of vaccination or confirmation of having contracted COVID-19 (3-G rule)
  • You can find the rules currently applicable in the province of Salzburg here!

2. Cancellation policy

We have improved and adapted our cancellation conditions for you.

Until 02 Nov 2021 we guarantee a free cancellation up to 24 hours before arrival for the following reasons:

  • Existing travel warning for the federal state of Salzburg
  • State-imposed quarantine obligation for return travellers from the federal state of Salzburg
  • You or one of your fellow travellers has tested positive for Covid-19 or is a 1st degree contact person.
    (transmission of a positive test/ official notification required)

You will find our general cancellation conditions in the menu item “General Information & children’s rates”.

3. Hygiene & Safety

  • For À-la-carte-guests, a valid test, proof of vaccination or a valid confirmation of a passed COVID-19 infection is required for accessing the restaurant.
  • Please present at check in: a valid, negative test result (PCR test max. 72h old, antigen test max. 48h old, self-test with digital solution max. 24h old) or proof of vaccination or confirmation of having contracted COVID-19 (3-G rule)
  • Please refrain from shaking hands and hugging.
  • Please wash your hands several times a day with soap and water for at least 30 seconds.
  • Sneeze or cough into the crook of your arm or into a handkerchief.
  • Avoid touching your face with unclean hands.
  • Please contact the host immediately if you show any signs of illness during your stay and avoid a hasty departure without giving notice.
  • Please follow the instructions of our staff.
  • If possible, pay contactless (preferably pay bills by card).
  • Disinfectant dispensers are located at central points in the hotel.
  • We air the hotel premises regularly.
  • We clean surfaces that are frequently touched, such as door and window handles, light switches, railings, etc., according to frequency.
  • Keycards are disinfected before being issued.
  • On request, we offer disinfectant (20 ml) for € 5.50 on arrival.
  • Our staff are trained on the basic rules as well as the general rules of conduct and are regularly tested for COVID.
  • If a valid negative test result, proof of vaccination or confirmation of a previous COVID-19 infection can be presented, the mask requirement does not apply.
  • Buffet: A one-way system & disinfectant dispensers are installed at the buffet. We kindly ask you to only take the food and drinks presented openly after having disinfected your hands.
  • The rooms are aired and disinfected with special attention after each change of guests.
  • We pay particular attention to objects that are touched a lot, such as remote controls, handles, light switches etc.
  • During daily cleaning, the cleaning cloths are changed after each room and the gloves are disinfected.
  • Our SPA area may be used without restrictions. Details are listed on site in the SPA area.
  • Use of the fitness equipment in the fitness room is possible without restrictions.
  • After using a piece of fitness equipment, we kindly ask you to disinfect it.
  • The hiking and cycling trails in the region can be used without restrictions.
  • Our weekly and active programme is carried out as usual.

With your circumspection, you not only protect yourself, but also the other guests and your hosts.

We thank you for your help!

As participants in the “Safe Hospitality” initiative of the Austrian Chambers of Commerce, employees of Grossarler Hof undergo a corona test once a week. It goes without saying that we carefully implement the highest hygiene standards throughout the hotel. In addition, the number of cleaning and disinfection measures in the entire area has been increased. So in the spacious Grossarler Hof, nothing stands in the way of a holiday with freedom, safety and space.