Your health is close to our heart!

COVID info for our guests

We consistently and conscientiously implement the rules of conduct and measures of the Austrian federal government for your safety. At the same time, we proceed very carefully so that our guests can enjoy an all-round relaxing and carefree holiday. Of course, we always keep you informed about current developments and measures.

Updated: 20 MAY 2022

1. Arrival & entry to Austria

  • Arrival from abroad:
    At the moment, entry into Austria is possible with one of the following: valid negative test, proof of vaccination, proof of recovery. As the travel regulations are continuously adapted to the current situation, we kindly ask you to find detailed information on the website of the AUSTRIAN FEDERAL MINISTRY. If you have any questions regarding your arrival, please don’t hesitate to call +4364148384!
  • Travel within Austria:
    There are no travel restrictions within Austria at the moment, so your arrival is possible without any problems.
  • Requirements for your hotel stay:
    Your stay at the GROSSARLER HOF is possible without any constraints.
  • We recommend wearing an FFP2 mask in the generally accessible areas of the hotel.
  • You can find the rules currently applicable in the province of Salzburg here!

2. Cancellation policy

Plan your summer holiday at GROSSARLER HOF relaxed and without worries – Free cancellation up to 14 days before arrival!

To enable you to plan your holiday in a relaxed and carefree manner, we have adapted our cancellation conditions. In addition, you can rest assured that we will provide the utmost security & comfort at all levels!

See you soon and here’s to a beautiful, relaxing winter at GROSSARLER HOF!

You will find our general cancellation conditions in the menu item “General Information & children’s rates”.

3. Hygiene & Safety

  • We recommend wearing an FFP2 mask in the generally accessible areas of the hotel.
  • Please refrain from shaking hands and hugging.
  • Please wash your hands several times a day with soap and water for at least 30 seconds.
  • Sneeze or cough into the crook of your arm or into a handkerchief.
  • Avoid touching your face with unclean hands.
  • Please contact the host immediately if you show any signs of illness during your stay and avoid a hasty departure without giving notice.
  • Please follow the instructions of our staff.
  • If possible, pay contactless (preferably pay bills by card).
  • Disinfectant dispensers are located at central points in the hotel.
  • We air the hotel premises regularly.
  • We clean surfaces that are frequently touched, such as door and window handles, light switches, railings, etc., according to frequency.
  • Keycards are disinfected before being issued.
  • On request, we offer disinfectant (20 ml) for € 5.50 on arrival.
  • Our staff are trained on the basic rules as well as the general rules of conduct and are regularly tested for COVID.
  • We recommend wearing an FFP2 mask in the generally accessible areas of the hotel.
  • Buffet: A one-way system & disinfectant dispensers are installed at the buffet. We kindly ask you to only take the food and drinks presented openly after having disinfected your hands.
  • The rooms are aired and disinfected with special attention after each change of guests.
  • We pay particular attention to objects that are touched a lot, such as remote controls, handles, light switches etc.
  • During daily cleaning, the cleaning cloths are changed after each room and the gloves are disinfected.
  • Our SPA area may be used. Details are listed on site in the SPA area.
  • Use of the fitness equipment in the fitness room is possible.
  • After using a piece of fitness equipment, we kindly ask you to disinfect it.
  • The hiking and cycling trails in the region can be used without restrictions.
  • Our weekly and active programme is carried out as usual.

With your circumspection, you not only protect yourself, but also the other guests and your hosts.

We thank you for your help!

As participants in the “Safe Hospitality” initiative of the Austrian Chambers of Commerce, employees of Grossarler Hof undergo a corona test once a week. It goes without saying that we carefully implement the highest hygiene standards throughout the hotel. In addition, the number of cleaning and disinfection measures in the entire area has been increased. So in the spacious Grossarler Hof, nothing stands in the way of a holiday with freedom, safety and space.